trusted plumber

Everything You Want in a Plumber, but Never Knew You Did

Since we rarely need a plumber, we scramble when something goes wrong. Most of us will reach for our smartphone and type in “plumber near me,” you will have more plumbers to choose from. Although those companies are not plumbers, they’re plumbing companies that provide you with a plumber. Any appearing on Google’s front page is usually larger plumbing company. And anytime you see the word sponsor up in the corner of the ad, those are companies that pay to be on top. So, how do you find the right plumber for your job?

Big B's Plumbing - Your Plumber for Life!

Did You Know Most Plumbers Are Not Licensed?

Yes, most plumbers are not licensed, but a licensed plumbing contractor backs them. Many of them hold certifications of some kind, but they are not licensed. All great plumbing companies have incredible training programs that bring young men and women up in the trade. They start with small jobs like drain cleaning and work their way up. If a person wants to get their license, they must work under a licensed plumbing contractor or journeymen plumber for four years before taking the test. So, the first thing you want in a plumber is the backing of a great plumbing company. The first step is checking the status of the company’s license. You can check it here: Big B’s Plumbing #986152.

When you click the link, it will take you to the Contractors State Licensing Board (CSLB). Enter your contractors’ license number, and it will provide you with:

  • Company name, address, and phone number.
  • An entity is one such as a corporation, partnership, or other.
  • The date the license was issued and when it will expire.
  • The type of license for plumbers is a C36- plumbing license.
  • Bonding information: A contractor’s bond protects residential or commercial customers, guaranteeing they receive quality workmanship that meets or exceeds industry standards. It will provide the bond number and the amount. If you want a great plumber, then make sure the plumbing company is bonded.
  • It provides the owner’s name. If the owner is a corporation’s stockholder, it will tell you they own 10 percent or more of the voting stock.
  • Lastly, make absolutely sure the company has workers’ compensation insurance for all employees. Workers’ compensation insurance is mandatory in California, regardless of the number of employees.

Check a license for your plumbing company takes less than a minute.

You Want Your Plumber to Be On Time

Homeowners want their plumber to be reliable, which means on time. However, homeowners must realize that calculating a specific time for your plumber is almost impossible in any trade. Most plumbers or plumbing companies give a four-hour window. Sometimes, they will only give you a day for when they will show up. There are so many unpredictables, such as plumbing emergencies. That’s why, in some cases, it’s best to request a plumber from a company because they staff more plumbers and have more flexibility.

You Want Your Plumber to Be Experienced With Professionalism

Of course, your plumber will have the experience and expertise to match to handle your job. In other words, you don’t want someone installing your garbage disposal if it’s their first time. They must have the necessary skills and knowledge to handle various plumbing issues effectively. Additionally, they must do their job professionally, always maintaining a professional demeanor, clear communication, respectful behavior, and a tidy work ethic.

Your Plumber

Transparency and a Clear, Honest Estimate

You will want a clear and honest estimate, explain the scope of work, and keep the homeowner informed throughout the process. Most plumbing companies provide their plumbers with a list of prices; for example, they know how much they need to charge for drain cleaning or a garbage disposal installation. However, homeowners need to understand that for some services, it is easy to get a ballpark figure, but you never know until you arrive on the job. For instance, you charge $99 for drain cleaning only to discover that the clog is so severe that it requires hydrojetting. Nevertheless, they must build trust through honest practices, fair pricing, and reliable service.

Problem-Solving Skills and Attention to Detail   

Not all plumbing services are exactly the same. No two sinks or faucet water heaters are the same. They have different makes and models. So, your plumber must be able to diagnose issues accurately and develop effective solutions. They must also perform all work meticulously and confirm that all aspects of the job are done correctly and thoroughly.

Customer Service and Cleanliness will go Hand in Hand

Customer service starts with the first phone call. How did the call center handle your call? Were they courteous and knowable? Your plumber should arrive in a clean, branded shirt with his company’s name on it. They must be friendly, approachable, and responsive to the homeowner’s needs and concerns. When the job is complete, they will leave his work area cleaner than when he arrived.

Always Checking Company Reviews

Your plumber will take great pride in their work and consistently monitor customer reviews. They will strive for the highest levels of satisfaction. By actively seeking feedback, they can identify areas for improvement and continue to enhance the quality of their services. This commitment to listening to our clients and making necessary adjustments guarantees that we meet and exceed expectations with every job. Customer feedback is invaluable in helping us maintain our standards of excellence.

Every Plumber Will Have Had a Background Check Before Entering Your Home

Securing the safety and security of our plumbers is important to us. We run comprehensive criminal and sex offender background checks on all our plumbing professionals before they join our team. This rigorous screening process helps us verify their integrity. We make sure they have no criminal or sex offender history. By prioritizing these checks, we aim to provide our clients with reliable, safe, and trustworthy individuals before entering your home. This commitment to safety enhances the quality of our services and reinforces our dedication to the well-being and security of our customers and their families.

While many plumbing companies claim to run background checks, Big B’s Plumbing uses a third-party company called the Seal. Anyone entering your home or handling credit cards has received a background check. Every plumber will have a badge with their picture and a QR code for the customer to verify the information.

Licensed plumbing contractor

Your Plumber Will Stand Behind the Quality of Their Work

They will firmly stand behind the quality of their work, offering a comprehensive guarantee on all services provided. If any issues related to our work arise, we will address them promptly and at no additional cost. Our commitment to excellence guarantees our clients can trust in the durability and reliability of our plumbing solutions. Your satisfaction is our top priority, and our work guarantee is a testament to that promise.

Let’s Recap “Everything You Want In A Plumber”

  • You want a plumber backed by a licensed plumbing company.
  • You’ll check the company’s license; the check takes less than a minute.
  • Make sure the company is bonded, insured, and has workers’ compensation.
  • They need to arrive on time.
  • Experienced with professionalism.
  • Clear Honest Estimate.
  • Problem-solving skills and attention to detail
  • Clean, friendly, approachable
  • Background check before entering your home
  • They will stand behind their work
  • Always check company reviews

Finding the right plumber goes beyond technical skills and expertise. Reliability, professionalism, transparency, and a commitment to customer satisfaction are equally vital. Big B’s Plumbing goes the extra mile to provide their customers with a trustworthy plumber with a background check that stands by their work. With these qualities, you can rest assured that your home’s plumbing needs are in capable and reliable hands, fulfilling everything you want in a plumber but never knew you did.

Brandon and Family, Licensed plumbing contractor

Family Owned & Operated

My name is Brandon Mageno. I'm the founder, President, and CEO of Big B's Plumbing Company. As the founder, I never thought about being average or good. My passion for being the best plumbing company in Southern California has always been the same. Providing plumbing services to this great county is simply in my DNA. Nothing makes me happier than to see a satisfied customer. Learn More About Us

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What People Are Saying...

I called Big B's Plumbing because I the hot water would not turn off in our master bathroom. I tried to turn the valve off under the sink and it broke off, so I had to shut off the main water to the house. It was noticeable the valves were original to the home. When I called, the rep stated that I would be informed about the service tech and their experience along with services offered "On The Spot". I was on a bit of a time crunch...
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Vill M

Found them on Google and they had good quality reviews. Made the call and set up the appointment for same day. Dispatch called me a few hours later to confirm our appointment and let me know that the technician Mathew was on the way. This was supposed to be an easy job once Mathew arrived. But it turned out to be so much more than that. Without hesitation or a sour look on his face, he dove deep into his van...
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Jeremy T

Randy was very knowledgeable and professional. He helped us figure out what we could do with the space given for our bathroom with our remodel. He picked out perfect fixtures and the work he did was beautiful. The cleaned up properly when they were done and everything was handled in one day! I will be calling for Randy anytime we have any plumbing needs. Thank you for doing such a great job!
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Crystal M

Call Today!
Your Plumber For Life!

Contractors License #986152

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