No one likes to wait to get their plumbing issue handled, which holds true for most homeowners. However, when we have a plumbing problem, we want to get it handled quickly. There is nothing is worse than a lingering plumbing issue. Maybe it’s that backed-up drain, broken water heater, or newly discovered water leak. Whatever the case, we need it handled by an awesome plumber and fast! For many of us, we call the first plumbing company we find, and either it goes to voicemail or the next appointment is two days out.
Asking Your Friends and Family Is One Good Way To find An Awesome Plumber
Some of us prefer asking a friend or family member to get a referral. Asking friends or family is great, but you need to get all the details when requesting a reference. For example, some smaller plumbing companies working out of their home are not equipped to service all plumbing concerns. They don’t have the correct equipment, and in some cases, the workforce to accomplish the job. So they end up hiring a third-party plumbing company to complete much of the work.
Not Every Plumbing Company’s Reviews Are 100% Reliable
Most of us have become accustomed to searching reviews for the right plumbing company. Going through reviews is a perfect place to start when looking for an awesome plumber. But even reviews are not 100% reliable. Did you know you can purchase reviews through a third-party company? The answer is YES! Many companies cheat and buy reviews. Have you ever wondered why some companies have hundreds of reviews and others have very little? The answer is simple, the plumber asks the customer for a review, and more times than not, they will get one.
While some companies will fake many of their reviews, some work for them. Usually, plumbing companies that have many ongoing regular reviews are the best-trusted companies. Also, watch for companies with nothing but 5-star reviews because even the best well-equipped companies will have setbacks.
Reviews Will Describe an Awesome Plumber
Let’s focus on some of the positives for a moment. There are plumbing companies that will provide the award-winning services you would expect right here in town. Let’s look at some comments posted about our plumbers at Big B’s Plumbing. It really tells us what makes an awesome plumber.
Awesome Plumber Comments Are An Every day Occurrence
#1 Magic – “Daryl came out today to work his magic.” You didn’t know good plumbers knew magic. He came out and cleared our kitchen drain and suggested some parts that needed to be replaced but told us that it could wait. No pressure!
#2 Prompt, Courteous and Professional – “Jason took care of my plumbing project and did an excellent job. He was very prompt, courteous, and professional.” The job was a remodel, and the customer was so impressed with Jason.
#3 Good Communicator – “He was so nice and explained everything to me. My drains and pipes were in bad condition, so the camera didn’t quite fit all the way through. But they didn’t charge me to come back out with the smaller camera! I really appreciated that!”
#5 Customer Service – “Just went above and beyond for customer service and support. Just felt they were there to help and not just make money.”
#6 Resourceful Asset – “Chris Allen has always been a resourceful asset of information and insight.”
#7 Fast Plumbing Issues – “Most recently, Aron was my technician for resolving an issue needing immediate attention at my home.”
#8 Quick and Clean – “Jeffrey was quick, clean, and honest on the job. He went the extra mile to make sure the job was done properly.”
#9 Fast Service – “Arrived within 2 hours of my call. Jason, the technician, was very friendly, explained the problem to me, and quickly fixed it.”
#10 Follow Up – “I had a complicated issue, and Daryl came out three times to ensure it was done right. And it was!”
#11 Outstanding Work Ethic – “Garrett completed our new sink installation in our home. The service was terrific, and Garrett was the on-site rep installing the sink. He made a tough job seem easy, with great respect to our expectations and precision.”
What Makes An Awesome Plumber
Let’s sum it up – an awesome plumber is magic, prompt, courteous, professional, good communicator, fast, clean, resourceful, follows up, and has an outstanding work ethic. At Big B’s Plumbing, we go to great lengths to hire, train, and equip the best plumbers in Riverside County. The comment you read about our plumbers is an everyday occurrence. All our plumbers have been background-checked before they enter your home. We’re an accredited A+ rated company with the Better Business Bureau. In addition to our A+ rating, you can also check out our top-rated reviews on Facebook, Yelp, and Google My Business.