So, it’s Friday night, and you have discovered a plumbing problem in your home. Or, it’s the night before Thanksgiving, and you’ve just stepped into a puddle on the floor. These things never seem to happen on a Monday afternoon, do they? You might be wondering if you should call an emergency plumber, or wait it out until the weekend or holiday is over. This list can help you decide how to proceed.
A pipe has burst. If water is gushing from a wall or ceiling, or quickly pooling in the floor, you probably have a burst pipe. You might also notice that when you turn on a valve in the house, the water pressure is very low.
First you need to shut off the water at the main valve (usually located outside your house, perhaps near the street). You can’t allow the burst pipe to continue pouring water into your home, and you probably don’t want to live for several days without water, either.
Sewage is pouring backward out of your drains. If there’s a clog in your drainage system, sewage might back up into a toilet or even bathtub. Even if you clean up the initial mess, that clog is still there, and you need to use the toilets, sinks, shower, washing machine, and so on. Call an emergency plumber so that we can snake your drains, remove the clog, and save you from a weekend of sewage horrors!
You suspect a gas leak. If something smells like rotten eggs, or your gas-powered appliances seem to be hissing, call for expert help right away. If you know where the shut-off valve is, turn off the gas while waiting for us to arrive. And, of course, don’t use any open flames! A gas leak is rare, but a very serious danger.
Your basement floods. If your basement sump pump breaks, call an emergency plumber immediately. This needs to be repaired quickly to prevent flooding and serious damage to your home.
And of course, you can call an emergency plumber if you just don’t want to take any risks. It’s better to seek expert help when you aren’t sure of the problem, than to risk much more costly repairs by waiting a few days.