I think most of us will admit that Americans are a little impatient. When something breaks, we want it fixed now. For example, if our water heater broke down and it was no longer producing hot water, some people might consider that a plumbing emergency. Others wouldn’t have a second thought about waiting until the next day for service, especially if they can save a few bucks and not have to pay the after hours rate. Quite honestly, every situation is a little bit different, and every person’s tolerance varies. So, what a plumbing emergency is to one person might be a cake walk to another.
A Plumbing Emergency That Cannot Wait
There are those plumbing emergencies that can’t wait another moment, such as a flooded area in the home caused by a water leak. Whether the water is coming from the slab, a broken pipe in the laundry room, or a broken pipe in the wall, these plumbing problems must be taken care of quickly. Free standing water is a health risk because, under ideal conditions, mold can germinate and grow in 24 to 48 hours. If there is a pipe leak that’s caused significant damage to drywall, then removing the drywall and stopping the leakage is your only option.
Gas Leaks Are Another Plumbing Emergency
A gas leak is another severe plumbing emergency. Most of us know the smell of natural gas, it has that distinct smell of rotten eggs. I think we’ve all been guilty of leaving the gas on, it not igniting and encountering that nasty smell. When you smell gas, whether in or outside your home, remove yourself from the area without using any appliances or cell phone. Once you have a significant distance from the area, call 911 and your gas company. If the gas leak is coming from your home, you may want to contact your plumbing contractor to make any necessary gas line repairs.
Is A Backed Up Sewer Line A Plumbing Emergency?
A backed up sewer line could be a plumbing emergency, especially if it overflowed and it’s become a health risk. Unlike a standard clogged toilet or drain, a clogged sewer line is the standard connection to which all drain flow. In almost every case, a clogged sewer line will prevent every sink or toilet from draining. In some cases, if your drains and toilets are only moving slowly, then your plumbing emergency could be downgraded and can wait for normal business hours for service.
We Take Calls 24/7
Most plumbing companies have a flat rate for after-hours calls. Plumbing companies have to employ a call center to take your calls 24 hours a day 365 days a year then they have plumbers on call and ready to be dispatched on a moment’s notice. If your plumbing company gets the call on Christmas day, your plumber will leave his or her family to serve the customer. Additionally, most plumbing companies usually reward their plumbing technicians more for the after-hours calls.
A Plumbing Emergency Is Up To The Customer
In the end, the decision for an after-hours emergency plumbing service is the customer’s decision. If the customer wants the convenience of a late night plumbing expert whether or not the job merits it, that’s completely OK, as long as they’re willing to pay the extra fee. In many cases, the customer wants the problem resolved now, regardless of the time of day. At Big B’s Plumbing, we’re ready to take your call 24/7 with the fast, fair, friendly service you would expect. License #986152