Emergency Plumbing

Finding the Right Plumber: Essential Questions Every Homeowner Should Ask

Big B's Plumbing - Your Plumber for Life!

Welcome to our comprehensive guide on tackling the often-overlooked task of finding the right plumber for your home. As a homeowner, plumbing issues can strike when you least expect them. It turns your peaceful abode into a pool of frustration. Whether it’s a burst pipe flooding your kitchen or a clog obstructing your bathroom routine, have a reliable plumber handy.

In this blog, we’ll walk you through the process of finding the right plumber with the necessary skills for your home. Beyond just repairing leaks and snaking drains, a top-notch plumber should bring professionalism, expertise, and trustworthiness to the table. So, before a plumbing emergency catches you off guard, let’s arm you with the knowledge to make an informed decision when choosing the right plumber.

Plumber or Plumbing Company? Be Mindful

Be mindful that most plumbers work for plumbing companies. With that in mind, only the plumbing company requires a license. Some licensed plumbing contractors work solo, while others build a plumbing team. That’s why finding the right plumber may mean you find the right plumbing company. 

What to Look for in a Plumber or Plumbing Company:

Certifications and Licenses

The first step to ensuring the competence of a plumber is to verify their certifications and licenses. A reputable plumber should hold relevant credentials demonstrating their training and compliance with industry standards. In less than a minute, you can check on a plumber or plumbing company standing with the Contractors State Licensing Board (CSLB). They will also provide information on their insurance and bond that they are required to have. Additionally, some companies require certifications to sell and install plumbing equipment. Most tankless water heater companies require a plumber to be certified before installing the product. The warranty will sometimes be void if an uncertified plumber installs it.

The Right Plumber

Experience and Track Record

When choosing a plumbing professional, look for experience and track record. They are reliable indicators of the plumber’s competence and ability to deliver quality work. A plumber with extensive experience has likely encountered a wide range of plumbing issues. This helps their problem-solving skills and technical expertise. Their familiarity with various systems and setups enables them to diagnose problems accurately and provide efficient solutions. Additionally, a strong track record, supported by positive customer reviews and testimonials, validates the plumber’s consistency in delivering satisfactory results. 

Homeowners can trust an experienced plumber to handle their plumbing needs, knowing that their property is in capable hands. Ultimately, experience and a proven track record assures homeowners that they are hiring a professional who can address their plumbing concerns.

Insurance Coverage

Plumbing projects can be intricate, and accidents may happen. A responsible plumber should carry liability insurance to protect you from potential damages or injuries that could occur onsite. We’ll explain why this is vital and how to verify the plumber’s insurance coverage.

Essential Questions Every Homeowner Should Ask:

Are You a Licensed, Bonded, and Insured Plumbing Contractor? 

This question is non-negotiable. Hiring an unlicensed plumber can lead to serious consequences that may significantly impact your home and finances:

  1. An unlicensed plumber might need more expertise and training, increasing the likelihood of subpar workmanship and recurring issues. This could result in additional repair costs and potential damage to your property.
  2. Unlicensed plumbers may not carry insurance, leaving you liable for any accidents or injuries that occur during the project.
  3. Local building codes and regulations may need to be adhered to, putting you at risk of fines from authorities.

In the worst-case scenario, if something goes wrong during the plumbing work, you may have little to no legal recourse to recover damages. Overall, hiring an unlicensed plumber jeopardizes your plumbing project’s safety, quality, and legal compliance, making it a risk not worth taking for the well-being of your home and family.

What Experience Do You Have with Similar Projects? 

A plumber might be licensed and insured, but do they have the specific expertise required for your unique plumbing issue? You should reserve this question for bigger projects, such as installing a tankless water heater, a new sewer line, a home repipe, or the plumbing for a new bathroom. For any large plumbing job, you’ll want to do your research before hiring a plumber. 

Can You Provide References or Testimonials?

Let’s face it we’re in the 21st century. Finding information on a company is at our fingertips. A reliable licensed plumber should have reviews on their company. Facebook, Google Business, and Yelp is a good place to start. For larger jobs, you can ask for references from satisfied customers. While it might sound old school, ask for a number to speak directly with the homeowner you worked for. 

Does Your Plumbing Company Run a Criminal and Sex Offender Background Check?

Ensuring that your plumbers undergo a third-party criminal and sex offender background check is of utmost importance, given the trust and access they are granted within your home. Inviting strangers to work on your property requires the highest level of precaution, and background checks offer a vital layer of security. By verifying the background of plumbers, you can be confident that they have no history of criminal activity or potential risks. This proactive approach protects your family’s safety, property, and peace of mind. 

Plumbing companies that prioritize these checks demonstrate their commitment to customer safety and take the necessary steps to guarantee the reliability and integrity of their employees. With a thorough vetting process in place, homeowners can have full confidence that the plumbers entering their premises are qualified professionals who can be trusted to carry out their duties responsibly and with the utmost respect for your privacy. 

Do You Offer Written Estimates? 

Obtaining a written estimate before the plumbing job commences is of paramount importance for several compelling reasons:

  1. A written estimate provides clarity and transparency regarding the scope of work to be undertaken and the associated costs. This ensures that both you, as the homeowner and the plumber are on the same page regarding expectations, avoiding any misunderstandings or surprise expenses later on.
  2. A written estimate serves as a binding agreement, protecting you from potential price hikes or unanticipated charges during or after the project. It clearly limits the financial commitment and holds the plumber accountable for adhering to the agreed-upon terms.
  3. A written estimate empowers you to compare quotes from multiple plumbers, enabling you to make an informed decision based on factors beyond just cost, such as reputation, quality, and services offered.

In summary, obtaining a written estimate is a crucial step in safeguarding your interests, promoting transparency, and ensuring a smooth and satisfactory plumbing experience.

What’s Your Response Time? 

Excellent response times are of utmost importance for a plumbing company as it directly impacts customer satisfaction and loyalty. Plumbing issues can disrupt daily life and cause significant inconvenience and damage. A company that can promptly attend to emergency calls showcases reliability, professionalism, and a genuine concern for its customers’ well-being. 

Swift responses mitigate potential damages and instill trust in homeowners, ensuring a fast resolution to their plumbing problems. Furthermore, in today’s fast-paced world, where customers expect immediate solutions, a plumbing company with rapid response times gains a competitive edge, attracting more business through positive word-of-mouth and online reviews. Ultimately, an unwavering focus on excellent response times enables a plumbing company to build a solid reputation, foster customer loyalty, and thrive in a highly competitive industry.

Entrust Your Plumbing Needs to BIG B’s Plumbing

In conclusion, finding the right plumber or plumbing company is a critical decision that can significantly impact the well-being of your home and family. As Murrieta and Temecula, CA homeowners, you deserve nothing less than top-notch plumbing services prioritizing expertise, reliability, and customer satisfaction. With Big B’s Plumbing, you can rest assured that you are partnering with a reputable and experienced team of professionals. 

Their extensive track record, backed by positive testimonials, speaks to their commitment to excellence and customer-focused approach. Big B’s Plumbing has proven itself as a trusted name in the industry, from tackling plumbing emergencies with swift response times to handling routine maintenance and repairs with precision. So, whether you’re facing a minor leak or a major plumbing catastrophe, entrust your plumbing needs to Big B’s Plumbing, your reliable partner for all things plumbing in Murrieta and Temecula, CA. So when you’re looking for the right plumber, we have you covered! License #986152

Brandon and Family, Licensed plumbing contractor

Family Owned & Operated

My name is Brandon Mageno. I'm the founder, President, and CEO of Big B's Plumbing Company. As the founder, I never thought about being average or good. My passion for being the best plumbing company in Southern California has always been the same. Providing plumbing services to this great county is simply in my DNA. Nothing makes me happier than to see a satisfied customer. Learn More About Us

2 thoughts on “Finding the Right Plumber: Essential Questions Every Homeowner Should Ask”

  1. I thought you made a good point when you explained that it is a good idea to look for a plumbing company that has a written warranty. I would think that it would be a good idea to find a plumbing service that has their warranty information on their website. You would want to make sure that the warranty information is easily accessible so that you can always refer back to it when working with a plumber.

  2. We’re looking for a plumber that helps us replace our bathroom’s fixtures this month. We decided to buy a new toilet and sink to modernize our bathroom, so we’ll use your tips to hire a professional plumber. Thank you for the information on ensuring your plumber offers transparent written estimates.

Leave a Comment

Your email address will not be published. Required fields are marked *

Post Categories

Post Tags

What People Are Saying...

I called Big B's Plumbing because I the hot water would not turn off in our master bathroom. I tried to turn the valve off under the sink and it broke off, so I had to shut off the main water to the house. It was noticeable the valves were original to the home. When I called, the rep stated that I would be informed about the service tech and their experience along with services offered "On The Spot". I was on a bit of a time crunch...
Read More on Google My Business


Vill M

Found them on Google and they had good quality reviews. Made the call and set up the appointment for same day. Dispatch called me a few hours later to confirm our appointment and let me know that the technician Mathew was on the way. This was supposed to be an easy job once Mathew arrived. But it turned out to be so much more than that. Without hesitation or a sour look on his face, he dove deep into his van...
Read More on Google My Business


Jeremy T

Randy was very knowledgeable and professional. He helped us figure out what we could do with the space given for our bathroom with our remodel. He picked out perfect fixtures and the work he did was beautiful. The cleaned up properly when they were done and everything was handled in one day! I will be calling for Randy anytime we have any plumbing needs. Thank you for doing such a great job!
Read More on Google My Business


Crystal M

Call Today!
Your Plumber For Life!

Contractors License #986152

Scroll to Top