I think most of us will admit that Americans are a little impatient. When something breaks, we want it fixed now. For example, if our water heater broke down and it was no longer producing hot water, some people might consider that a plumbing emergency. Others wouldn’t have a second thought about waiting until the next day for service, especially if they could save a few bucks and not have to pay the after-hours rate. Quite honestly, every situation is a little bit different, and every person’s tolerance varies. So, what a plumbing emergency is to one person might be a cakewalk to another.
We Treat Every Call As Though It Was An Emergency
At Big B’s Plumbing, we like to treat every call as a plumbing emergency. In other words, our team of customer service agents will evaluate your need and dispatch an emergency plumber ASAP! Our customer care starts the moment we answer the phone. You’ll never have to worry about customer care not understanding your plumbing emergency because they’ve received significant training in all aspects of residential and commercial plumbing services.
We’ll Dispatch An Emergency Plumber Faster Than You Ever Thought Possible
I think most would agree that most plumbing emergencies are relative to what’s happening at the time. For instance, you may have a clogged toilet that your plunger cannot handle, which in most cases, can wait. But in this instance, you have company arriving soon, and you’re in a panic. In that situation, our customer service agents will consider that and dispatch an emergency plumber faster than you may have thought possible.
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Your Emergency Plumber Is Ready For The Call On A Moments Notice?
Small local plumbers or plumbing companies have limited personnel. As a result, they might be at a location for hours. At Big B’s Plumbing, we have seventeen plumbers on the road at all times. So, while most local companies with a small staff don’t have the luxury of dispatching a plumber on demand, we do. As a result, we’re ready for the call day or night.
Is My Broken Water Heater A Plumbing Emergency
Our water heaters are at the core of all we do in our homes—for example, dishwashing, bathing, shaving, washing our clothes, and more. So when your water heater breaks, it has a ripple-down effect on everyone in the family. I’m sure if you asked your teenagers if a broken water heater was a plumbing emergency, they would say, “call 911” now! Our hot water is part of our quality of life; it’s a luxury we can’t live without. So we take all water heater plumbing repairs as an emergency.
There Are Those Emergency Plumbing Services That Cannot Wait
There are those plumbing emergencies that can’t wait another moment, such as a flooded area in the home caused by a water leak. Whether the water is coming from the slab, a broken pipe in the laundry room, or a broken pipe in the wall, these plumbing problems must be handled quickly. Free-standing water is a health risk because, under ideal conditions, mold can germinate and grow in 24 to 48 hours. If there is a pipe leak that’s caused significant drywall damage, then removing the drywall and stopping the leakage is your only option.
Gas Leaks Are Another Plumbing Emergency
A gas leak is another severe plumbing emergency. Most of us know the smell of natural gas; it has that distinct smell of rotten eggs. We’ve all been guilty of leaving the gas on for a few short moments without it igniting and encountering that nasty smell. When you smell gas, whether in or outside your home, remove yourself from the area without using any appliances or cell phone. Once you have a significant distance from the area, call 911 and your gas company. If the gas leak comes from your home, you may want to contact your plumbing contractor to make any necessary gas line repairs.
Many homeowners don’t know that their gas lines are part of your plumbing system. Your local plumbing contractor completes gas line plumbing repairs. However, your local gas company will come out and locate the leak. In some cases, you’ll need to call 911 for assistance. Gas leaks are nothing to wait on and, in most cases, are dangerous. Without question, a gas leak is a plumbing emergency!
Is A Backed Up Sewer Line A Plumbing Emergency?
A backed-up sewer line could be a plumbing emergency, especially if it overflows and becomes a health risk. Unlike a standard clogged toilet or drain, a clogged sewer line is the connection to which all drains flow, and it removes wastewater from the home. In almost every case, a clogged sewer line will prevent every sink or toilet from draining. However, in some cases, if your drains and toilets are only draining slowly, then your plumbing emergency could be downgraded and can wait for normal business hours for service.
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We Take Calls 24/7
Most plumbing companies have a flat rate for after-hours calls. Plumbing companies have to employ a call center to take your calls 24 hours a day, 365 days a year. Then, they have plumbers on call ready to be dispatched at a moment’s notice. If your plumbing company gets the call on Christmas day, your plumber will leave their family to serve the customer. Additionally, most plumbing companies pay their plumbing technicians more for after-hour calls.
A Plumbing Emergency Is Up To The Customer
In the end, the decision for an after-hours emergency plumbing service is the customer’s decision. If the customer wants the convenience of a late-night plumbing expert, whether or not the job merits it, that’s completely OK, as long as they’re willing to pay the extra fee. In many cases, the customer wants the problem resolved now, regardless of the time of day. At Big B’s Plumbing, we’re ready to take your call 24/7 with the fast, fair, friendly service and pricing you would expect from a top-notch plumbing company. License #986152