My Water Pressuer Bit The Dust

No One Likes A Pushy Plumber

Big B's Plumbing - Your Plumber for Life!

No one likes a pushy plumber. Actually, no one likes a pushy salesperson. I told a story a while back about a guy that came to fix our refrigerator. He never removed anything, just stuck his hand in the refrigerator and told us we needed a complete rebuild. At that point, what can you say? I know nothing about refrigerators. He was a fast talker, threw out all the big words we could hear. I wasn’t impressed, but I told him to do it. He said, “It will be a couple of days to get the parts.” After that, I couldn’t sleep all night thinking about it.

I Just Couldn’t Sleep That Night

The next morning I called the company and told them to hold off on our scheduled appointment for the rebuild. Instead, I scheduled an appointment for a second opinion from a different company. A technician came out and took some things apart to examine the unit. He said, “You have a broken fan motor.” The cost of a new fan motor is $250 installed plus the service call versus $2,500 for a rebuild.

plumbing nightmare is a pushy plumber

Question Your Pushy SalesPerson

In hindsight, this is what could have happened. I accepted the words of that salesperson with his incorrect diagnosis to have a complete rebuild which was unnecessary. With the rebuild, the refrigerator becomes up and running perfectly, the company receives an excellent review even though they didn’t really deserve it and it cost $2,500. All along, I could have gotten many more years out of my original refrigerator for around $250. I never questioned that pushy plumber and should have. 

Question your pushy plumber

A Pushy Plumber Will Try And Upsell

Homeowners need to be on their guard when it comes to home repairs. Unfortunately, most plumbing companies train their plumbers to upsell their customers on the latest products and services. While there is nothing wrong with pointing out the latest products and services, there is a point where you encounter a pushy plumber. The fact is, most homeowners are not informed regarding the latest plumbing products. When something breaks, they end up at their local home center buying something off the shelf when really their options are endless. A quality plumber should be ready to educate their customers rather than push them into a purchase they might regret down the road. 

Your Pushy Plumber Needs A Well-Ballance Approach

Here is an example of a well-balanced approach from your plumber. If your water heater is more than eight years old, it may need replacing. But, on the other hand, it may only need repair. In addition, your plumber might educate you on the latest water heater technology, telling you that the latest heaters are over 30 percent more energy efficient. They may even inform you about other advancements in water heater technologies that homeowners would not otherwise know. Once you get all the facts, any homeowner can make a valued decision on repair or purchase. However, there is a point where you have a pushy plumber on your hands. 

We train our plumbing technicians in the latest plumbing techniques and customer relations. Our purpose is to educate our customers, so they have an excellent plumbing experience. When we step into your home, our goal is to become “Your Plumber For Life.” But with all the training in the world, we sometimes have strong personalities that may come across as pushy personalities.

Our Advice To Consumers:

  • Make sure your plumber provides all the options for repair or replacement for any appliance or fixture, including water heaters.
  • Never feel pushed into any plumbing decision. 
  • Get a written estimate before work starts.
  • Ask to speak to a supervisor if you’re uncomfortable with your plumber.
  • While money is a major factor in making any decision for your plumbing services, never let it be an overriding factor. 
  • Smaller plumbing jobs such as drain cleaning or installing a new faucet may only need one fair estimate, especially if you’re comfortable with your plumber. For those larger plumbing jobs such as a water heater repair, slab leak, clogged sewer line, or a complete home repiping, get more than one estimate. 

Experience Great Service From Big B’s Plumbing

When you need a plumber, trust Big B’s Plumbing experts. We’re an accredited A+ rated plumbing company with the Better Business Bureau. You can experience all our top reviews on Facebook, Google My Business, and Yelp!. You’ll never experience a pushy plumber at Big B’s Plumbing.

Brandon and Family, Licensed plumbing contractor

Family Owned & Operated

My name is Brandon Mageno. I'm the founder, President, and CEO of Big B's Plumbing Company. As the founder, I never thought about being average or good. My passion for being the best plumbing company in Southern California has always been the same. Providing plumbing services to this great county is simply in my DNA. Nothing makes me happier than to see a satisfied customer. Learn More About Us

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What People Are Saying...

I called Big B's Plumbing because I the hot water would not turn off in our master bathroom. I tried to turn the valve off under the sink and it broke off, so I had to shut off the main water to the house. It was noticeable the valves were original to the home. When I called, the rep stated that I would be informed about the service tech and their experience along with services offered "On The Spot". I was on a bit of a time crunch...
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Vill M

Found them on Google and they had good quality reviews. Made the call and set up the appointment for same day. Dispatch called me a few hours later to confirm our appointment and let me know that the technician Mathew was on the way. This was supposed to be an easy job once Mathew arrived. But it turned out to be so much more than that. Without hesitation or a sour look on his face, he dove deep into his van...
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Jeremy T

Randy was very knowledgeable and professional. He helped us figure out what we could do with the space given for our bathroom with our remodel. He picked out perfect fixtures and the work he did was beautiful. The cleaned up properly when they were done and everything was handled in one day! I will be calling for Randy anytime we have any plumbing needs. Thank you for doing such a great job!
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Crystal M

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Your Plumber For Life!

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