Make Big B’s Plumbing your “Plumber for Life.” Not long ago, we had long-lasting relationships with our dentists, doctor, auto mechanic, and even tradespeople. I remember our dentist was Dr. Fleming, and our plumber was John Sutherland. If anything went wrong with our plumbing, my mom would say, “Call John.” She didn’t say, “Call a plumber.” We knew who the plumber was, and John was right there to fix it. We didn’t have reviews; everything was word of mouth. We never jumped from one service provider to another. We stuck to one company for each trade.
Did we ever think about switching to save a couple of bucks? Never! When someone earned your trust, provided excellent service, and gave you great value, that company or person became your service provider for life. But, unfortunately, those loyalties don’t seem to exist much anymore.
It’s Easier To Keep A Customer Than To Find A New One
At Big B’s Plumbing, we want to try and bring those old fashion values back. It’s much easier to keep a customer than try and find a new one. We keep our customers by providing on-time service, quality parts, unmatched service, and the value they’re looking for. No, we’re not the cheapest plumbing company, nor do we want to be. But we do have fair, honest pricing, and we invest in our staff, paying our plumber excellent wages and health benefits.
Every Customer Is An Opportunity
We’re a C-36 plumbing contractor that’s licensed, insured, and bonded. All of our plumbers have received criminal and sex offender background checks from a third party called TheSeal.com. Our company invests in the latest plumbing technologies. It’s not every day someone needs a plumber, so it’s our goal to leave a lasting impression. We believe that every service call we make is an opportunity. An opportunity to be referred to a friend, family member, or neighbor. It’s also an opportunity to become “Your Plumber for Life.”
We Need To Pursue Excellence Daily
We are told that “Good Is an enemy of great” and yes, I went to the conference and read the book by Jim Collins. The book sits right on my desk as a reminder that we have not arrived and we need to pursue excellence in our business daily. We’ll never stop learning, never stop creating new ways to serve our customers, and never stop learning about new plumbing technologies. Our team of managers, plumbers, and customer service reps is our top priority. In addition, we believe in giving back to the community that brought us so much success and trust.
Top-Notch, Well Trained Call Center to Take Your Call every time
We believe your service starts at Big B’s Plumbing when your customer service representative answers the phone. First, our representatives get thoroughly trained and have the plumbing knowledge to answer all your questions. Then, with close to twenty trucks stocked, ready for dispatch on short notice, you’ll always get the service you deserve. We use the latest in ServiceTitan® Software to provide fast, top-notch service.
Something Great About A Handshake
Sometimes we lose ourselves in a maze of technology, but we still believe there’s something great about a handshake or a customer that says, “Thanks, I appreciate that.” Yes, reviews are great, and we have our fair share of hundreds of five-star reviews, but there is something remarkable about the spoken trusted word.
The Customer Expressed So Much Gratitude
We were in a home the other day, and a customer had already been through one plumbing company, and they couldn’t get to the clog. We were referred to the customer by their insurance company. By the time our plumber arrived to their home, the customer was so discouraged. We not only took care of the drain, but we also created a backplate for the overflow pipe. The customer expressed so much gratitude. It makes you proud to be a plumber. I guarantee you – we will be their “Plumber for Life!”