For most homeowners, we don’t have a reputable plumber in our back pockets. When something goes down, we start to scramble. Some of us call friends or family, while others jump online to research. Nowadays, reviews play a big role in finding the right plumber. But even reviews can be fake unless a company has had many reviews over a long period of time. Some people roll the dice and hire the cheapest one they can find. While others take their time and research to find the one that feels right for them. If you want the right plumber, you need to find the right plumbing company. The fact is, we live in a different era, and customers want to know who is going to be trouncing through their home to do their plumbing.
Reputation, Safety, Knowledge – That’s Our Priority
At Big B’s Plumbing, we believe that there are three things customers want to see in a plumbing company. First, a company with a good reputation. Second, the plumber that’s safe for the family to be around. Third, a company that has the knowledge and equipment to get the job done flawlessly. And fourth, a company that’s invested in their community. That’s what we strive for at Big B’s Plumbing.
Hundreds Of Reviews Across All Social Networks
We try to exceed expectations whenever we can. We have hundreds of reviews across all social networks, Facebook, Google Business, and Yelp!, it’s a testament to the service and value we provide our customers. We meet with our plumbers frequently as a team to discuss how we can get better at what we do. In 2019 Big B’s Plumbing joined Nexstar, a world-class training and coaching best practices organization. Every employee must sign an agreement to uphold the Nexstar code of ethics. We hold our plumbers to the highest standards in the industry. That standard includes customers, employees, professional responsibility, as well as social responsibility.
Safety And Security
Every homeowner wants to know that their home and family are safe from anyone that enters. The fact is, the plumber entering your home is usually a perfect stranger. Big B’s Plumbing goes to great lengths to hold themselves accountable. They hired a company called, “The Seal” to complete criminal background checks on every employee, and that includes sex offenders. Each employee is issued a badge with their picture to assure the customer that a security check has been made. Most companies say that they do background checks but never do. Additionally, the company verifies the license and insurance every six months.
Knowledge And Equipment
We’ve significantly invested in the latest plumbing technologies to bring our customers the highest level of service. When it comes to sewer line replacement, drain cleaning, video camera inspections, slab leak repairs, as well as slab leak repairs, no one does it more efficiently than Big B’s Plumbing