When most of us think of plumbing, we rarely consider the advancements in technology or online engagements. That’s because it’s so much a part of our lives now. For example, if you need a plumber, the consumer gets online and completes a search for the closest “plumber near me.” In just a few seconds, you’ll see more plumbing companies appear on your screen than you really want. We expect companies to grow as new innovative marketing ideas surface for plumbing. For example, in the past year, we saw significant changes in Google search when Google came out with “Google Locals,” creating better search results and giving consumers a money-back guarantee if unsatisfied with the service.
Social Media – A Big Hit For Some Plumbing Companies
Social media is a big hit for plumbing companies to attract new customers. They’re putting their marketing efforts into Facebook and other social platforms, and it’s acquiring many new clients. It’s proven to be a positive avenue for consumers because plumbers want your 5-star review. For some plumbing contractors, top-notch service is what they do whether they get a review or not. At the very least, if consumers find a plumbing company on a social platform, they know they need to provide the best service. As a result, reviews have become a huge part of a company’s performance. However, we usually don’t see that reviews also speak volumes to a plumbing company on how their plumbers perform on the job.
Educating Consumers On Value Versus “The Cheapest”
Educating the consumer is one of many plumbing trends in the Inland Empire. You can expect plumbing companies to educate consumers on cost. With the internet, it doesn’t take much for a potential customer to shop at the lowest price online. Plumbing companies are educating consumers on the value they bring and on the dangers of trying to find the cheapest plumber. Low prices don’t always equate to good quality work; many consumers understand that. They want a good value and fast, reliable service versus a cheap plumber.
So much more goes into a plumbing company in our day and age—things we might not expect.
For example:
- Does your company give back to the community?
- Are they licensed, insured, and bonded?
- Has your plumber had a criminal and sex offender background check?
- Do they answer their phone?
These are very important to a potential customer, and Big B’s Plumbing checks all the boxes. However, what is important today wasn’t that important 10, 20, or even 30 years ago. Big B’s Plumbing keeps up with the plumbing company trends in 2022 and beyond.
Reviews Are Still Trending In The Inland Empire
Reviews can make or break a company. A plumbing company will not last if they have a history of bad reviews. They understand that most consumers will write a bad review before they write a good one. At Big B’s Plumbing, we have over a thousand 5-star reviews and growing daily. Without a doubt, we are in pursuit of excellence. But with that said, we are still human, and we make mistakes. We also hire people who make mistakes, but it’s how those mistakes are made right that shows an exceptional plumbing company. Reviews are among many plumbing trends in the Inland Empire. No two plumbing jobs are the same, and rarely does anything go wrong, but when it does, we make it right.
Today’s consumers utilize technology to manage everything from their smartphones to the air temperature inside their homes to making a shopping list based on alerts from their smart refrigerator.
Smart Products Are Part of Our Plumbing Trends In The Inland Empire
The modern homeowner is not just very computer aware but also ecologically sensitive. In addition, many of them grew up with smartphones. As a result, they want to collaborate with service providers who employ cutting-edge techniques, such as smart products that can identify water leaks before they cause water damage. You now can expect to see more trending, including smart toilets, garbage disposals, water heaters, and even faucets. Likewise, plumbing professionals are embracing smart technologies that might find new revenue sources and give their clients better service.
We See A Trend Where Water Conservation Is Year-Round
Water awareness is still at the forefront of most products and services. We must be diligent with our water conservation efforts, and plumbing companies must carry the torch for water conservation year-round. They are on the front line when it comes to water-saving products. You can expect to see homeowners replace their old faucets, showerheads, toilets, and water heaters with the WaterSense label to bring down their water usage. We see consumers becoming more efficient with their water usage.
Homeowners Are Making The Changes
For those of us living in the Inland Empire, especially those in Murrieta, Temecula, Menifee, and Wildomar, the writing is on the wall; you need to cut back on water usage. Homeowners are removing their lawns and replacing them with artificial turf, rock, or decomposed granite (DG).
For many, water conservation is now a way of life. We realize that water is a gift, and we’re starting to use it wisely. It was a trend not long ago; now, it’s become a way of life. For example, we’re taking shorter showers and installing low-flow products. Additionally, our vehicles now get washed at the carwash with recycled water.
